Privacy Policy

This Privacy Policy describes how Wing Snob ("we," "us," "our," or "the Company") collects, uses, discloses, and protects your personal information when you visit our website at wingsnob-delivery.click, place food orders, use our delivery services, or otherwise interact with us. Please read this policy carefully. By accessing or using our website and services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.

We are committed to protecting your privacy and handling your personal data in a transparent, lawful, and responsible manner. This policy complies with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission (FTC) Act, and other relevant consumer protection regulations.

1. Who We Are

Wing Snob is a food delivery and restaurant service operating in the United States. We operate through our website at wingsnob-delivery.click, enabling customers to browse our menu, place orders, arrange deliveries, and interact with our brand online.

For any questions, concerns, or requests related to this Privacy Policy, you may contact us using the details below:

2. Information We Collect

We collect various types of information in connection with your use of our website and services. This information is collected directly from you, automatically through your use of our website, and occasionally from third-party sources.

2.1 Personal Information You Provide Directly

When you interact with our website or services, you may voluntarily provide us with the following personal information:

• Identity Information: Your full name, username, or similar identifiers used when creating an account or placing an order.
• Contact Information: Email address, phone number, and delivery or billing address.
• Order and Transaction Information: Details about the food items you order, order history, special requests, dietary preferences, and delivery instructions.
• Payment Information: Credit card numbers, debit card numbers, billing addresses, and other financial information necessary to process your payments. Note that payment card information is processed through secure third-party payment processors and is not stored on our servers.
• Account Credentials: Username, password, and security questions if you create an account with us.
• Communications: Any messages, feedback, reviews, complaints, or other communications you send to us via email, contact forms, or customer support channels.
• Marketing Preferences: Your preferences for receiving marketing communications from us, including newsletter subscriptions and promotional opt-ins.

2.2 Information Collected Automatically

When you visit our website, we and our third-party technology partners automatically collect certain information about your device and browsing activity, including:

• Usage Data: Pages viewed, links clicked, time spent on each page, search queries entered on our site, and navigation paths through our website.
• Device Information: IP address, device type (desktop, mobile, tablet), operating system, browser type and version, screen resolution, and device identifiers.
• Location Data: General geographic location inferred from your IP address, and, with your explicit permission, precise GPS-based location data to facilitate accurate food delivery services.
• Log Data: Server logs that include information about how our website is accessed, including timestamps, referring URLs, and error reports.
• Cookie and Tracking Data: Information collected through cookies, web beacons, pixel tags, and similar tracking technologies. Please refer to Section 8 of this Privacy Policy for more information about our use of cookies.

2.3 Information from Third-Party Sources

We may receive information about you from third-party sources and combine it with information we already hold, including:

• Social Media Platforms: If you connect your social media accounts to our services or interact with our social media pages, we may receive profile information from those platforms.
• Payment Processors: Confirmation of payment transactions from our third-party payment processing partners.
• Delivery Partners: Order status and delivery confirmation data from third-party delivery service providers.
• Analytics Providers: Aggregated and anonymized data from analytics services that help us understand how users interact with our website.
• Marketing Partners: Information to help us deliver relevant advertising and promotional content.

2.4 Sensitive Information

We generally do not seek to collect sensitive personal information. However, if you voluntarily provide dietary information (such as food allergies or religious dietary restrictions) in connection with your order, we will treat this information with heightened care and only use it for the purpose of fulfilling your order and ensuring your safety.

3. How We Use Your Information

We use the personal information we collect for a variety of purposes that are necessary to provide and improve our services. Specifically, we use your information for the following purposes:

3.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders, including communicating order status and delivery updates.
• Coordinating with delivery drivers and third-party logistics partners to complete deliveries.
• Managing your account, including account creation, login authentication, and account settings.
• Processing payments and issuing refunds or credits where applicable.
• Responding to your customer service inquiries, complaints, and requests.
• Sending you transactional communications such as order confirmations, receipts, and delivery notifications.

3.2 Personalization and User Experience

• Personalizing your experience on our website by remembering your preferences, past orders, and saved delivery addresses.
• Recommending menu items based on your order history and browsing behavior.
• Customizing the content, promotions, and offers displayed to you based on your interests and activity.

3.3 Analytics and Service Improvement

• Analyzing usage patterns and trends to understand how customers interact with our website and services.
• Conducting internal research to improve our menu offerings, website functionality, and overall service quality.
• Monitoring website performance and diagnosing technical issues.
• Testing new features and functionalities before broader rollout.

3.4 Marketing and Promotions

• Sending you promotional emails, newsletters, special offers, and notifications about new menu items or deals, where you have consented to receive such communications or where we have a legitimate interest in contacting you as an existing customer.
• Conducting targeted advertising through third-party advertising networks and social media platforms.
• Measuring the effectiveness of our marketing campaigns.
• You may opt out of marketing communications at any time as described in Section 9 of this Privacy Policy.

3.5 Legal Compliance and Safety

• Complying with applicable laws, regulations, and legal obligations.
• Responding to lawful requests from law enforcement, government authorities, or regulatory bodies.
• Detecting, investigating, and preventing fraudulent activity, unauthorized access, and other illegal activities.
• Enforcing our Terms of Service and other applicable policies.
• Protecting the rights, property, and safety of Wing Snob, our customers, and the public.

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may, however, share your information with the following categories of third parties under specific circumstances:

4.1 Service Providers and Vendors

We work with trusted third-party service providers who assist us in operating our business and delivering our services. These service providers are contractually obligated to use your information only to perform services on our behalf and in accordance with this Privacy Policy. Categories of service providers include:

• Payment Processors: Companies that securely process credit card and debit card transactions on our behalf.
• Delivery Partners: Third-party logistics and delivery services that fulfill your food orders.
• Cloud Hosting and Infrastructure Providers: Companies that host our website, databases, and IT systems.
• Analytics Providers: Services such as Google Analytics that help us understand website usage and user behavior.
• Email Service Providers: Platforms used to send transactional and marketing emails on our behalf.
• Customer Support Tools: Software platforms that help us manage customer service inquiries and ticketing.
• Advertising Networks: Partners that assist us in delivering targeted advertisements on other websites and platforms.

4.2 Legal Requirements and Law Enforcement

We may disclose your personal information when required to do so by law or in response to valid legal process, including:

• Compliance with a court order, subpoena, or other legal obligation.
• Responding to requests from law enforcement agencies, government authorities, or regulatory bodies.
• Protecting our legal rights and defending against legal claims.
• Preventing imminent harm to any individual or the public.

4.3 Business Transfers

In the event that Wing Snob undergoes a merger, acquisition, sale of assets, reorganization, or other business transaction, your personal information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website if such a transfer occurs and your information will be subject to a different privacy policy.

4.4 With Your Consent

We may share your personal information with other third parties when you have explicitly consented to such sharing.

4.5 Aggregated and Anonymized Data

We may share aggregated, anonymized, or de-identified information that does not directly identify you with third parties for research, analytics, marketing, or other business purposes.

5. Data Security

We take the security of your personal information seriously and implement a range of technical, administrative, and physical safeguards designed to protect your data against unauthorized access, disclosure, alteration, or destruction.

5.1 Security Measures We Implement

• Encryption: We use Secure Socket Layer (SSL) / Transport Layer Security (TLS) encryption to protect data transmitted between your browser and our servers.
• Access Controls: We restrict access to personal information to authorized employees and contractors who have a legitimate business need to access it.
• Password Protection: User account passwords are stored using industry-standard hashing algorithms.
• Payment Security: We comply with Payment Card Industry Data Security Standards (PCI-DSS) by using certified third-party payment processors and not storing full payment card information on our systems.
• Regular Security Assessments: We periodically review our security practices and update them in line with evolving threats and industry standards.
• Data Minimization: We only collect the personal information that is necessary for the purposes described in this Privacy Policy.

5.2 Limitations

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data. In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify affected individuals as required by applicable law.

6. Your Privacy Rights

Depending on your state of residence within the United States, you may have certain rights regarding your personal information. We respect these rights and provide mechanisms for you to exercise them.

6.1 Rights for California Residents (CCPA/CPRA)

If you are a resident of California, you have the following rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

• Right to Know: You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you, the categories of sources from which it was collected, the purposes for collecting it, and the categories of third parties with whom we share it.
• Right to Delete: You have the right to request the deletion of personal information we have collected about you, subject to certain exceptions.
• Right to Correct: You have the right to request that we correct inaccurate personal information we maintain about you.
• Right to Opt Out of Sale or Sharing: We do not sell personal information. However, if we engage in any activity that constitutes "sharing" under CPRA (such as cross-context behavioral advertising), you have the right to opt out.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit the use and disclosure of sensitive personal information to what is necessary to perform the services.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you services, charge different prices, or provide a different level of service because you exercised your rights.

6.2 General Rights for All U.S. Residents

In addition to state-specific rights, we provide the following rights to all users of our services:

• Right to Access: You may request a copy of the personal information we hold about you.
• Right to Correction: You may request that we correct or update inaccurate or incomplete personal information.
• Right to Deletion: You may request that we delete your personal information, subject to legal exceptions.
• Right to Data Portability: Where technically feasible, you may request your personal information in a structured, commonly used, machine-readable format.
• Right to Withdraw Consent: Where we process your information based on your consent, you have the right to withdraw that consent at any time.
• Right to Opt Out of Marketing: You may opt out of receiving marketing communications from us at any time by clicking the "unsubscribe" link in any marketing email or by contacting us directly.

6.3 How to Exercise Your Rights

To exercise any of the rights described above, please contact us using one of the following methods:

• Email: [email protected]
• Website: wingsnob-delivery.click

We will respond to your request within 45 days of receipt. If we require additional time (up to 90 days total), we will notify you within the initial 45-day period. We may need to verify your identity before processing your request. We will not charge a fee for processing your request unless it is excessive or repetitive, in which case we will notify you of the fee in advance.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

When personal information is no longer needed, we will securely delete or anonymize it in accordance with our data retention schedule and applicable legal requirements.

8. Cookies and Tracking Technologies

Our website uses cookies, web beacons, pixel tags, and similar tracking technologies to enhance your browsing experience, analyze website traffic, and deliver relevant advertising.

8.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the operation of our website, including enabling you to log in, add items to your cart, and complete purchases. These cookies cannot be disabled.
• Performance and Analytics Cookies: These cookies collect information about how visitors use our website, which pages are most popular, and where errors occur. This helps us improve our website's performance.
• Functionality Cookies: These cookies allow our website to remember your preferences, such as your saved delivery addresses, preferred language, and past orders.
• Targeting and Advertising Cookies: These cookies are used to deliver advertisements that are relevant to your interests, both on our website and on other websites you visit. They also limit how often you see an advertisement.

8.2 Managing Your Cookie Preferences

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. You can also opt out of interest-based advertising by visiting the Digital Advertising Alliance's opt-out portal at optout.aboutads.info or the Network Advertising Initiative's opt-out tool at optout.networkadvertising.org.

For detailed information about the specific cookies we use and how to manage your preferences, please visit our Cookie Policy.

9. Marketing Communications

We may send you promotional emails, text messages, or push notifications about our menu, special offers, and new services. We will only send marketing communications to you where you have consented to receive them or where we have a legitimate interest in doing so as an existing customer.

9.1 Opting Out

You can opt out of receiving marketing communications from us at any time by:

• Clicking the "unsubscribe" or "opt-out" link at the bottom of any marketing email we send you.
• Adjusting your notification preferences in your account settings.
• Contacting us directly at [email protected] with your request to unsubscribe.

Please note that even if you opt out of marketing communications, we will still send you transactional messages related to your orders and account, as these are necessary for the provision of our services.

10. Children's Privacy

Our website and services are intended for use by individuals who are 18 years of age or older. We do not knowingly collect, use, or disclose personal information from children under the age of 13, in compliance with the Children's Online Privacy Protection Act (COPPA), or from minors under the age of 18 without verifiable parental consent.

If you are under 18 years of age, you are not permitted to create an account, place orders, or submit personal information through our website. If we become aware that we have inadvertently collected personal information from a child under the age of 13 (or under 18 without parental consent where required), we will take steps to delete that information as promptly as possible.

If you believe that we may have collected personal information from a minor, please contact us immediately at [email protected].

11. International Data Transfers

Wing Snob is based in the United States, and our primary operations and data processing activities occur within the United States. If you are accessing our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where privacy laws may differ from those in your home country.

By using our website and services, you acknowledge and consent to the transfer of your information to the United States. We take steps to ensure that any international transfers of personal data are conducted in a manner consistent with applicable privacy laws and that appropriate safeguards are in place to protect your information.

If you are located in a jurisdiction with specific data transfer requirements, please contact us at [email protected] to discuss how your data is handled.

12. Third-Party Links and Services

Our website may contain links to third-party websites, services, or applications that are not operated or controlled by Wing Snob. This Privacy Policy does not apply to those third-party sites. We are not responsible for the privacy practices or content of any third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.

Additionally, our website may integrate with third-party services such as social media platforms, mapping services, and payment gateways. Your interactions with these third-party features are governed by the privacy policies of those third parties, not by this Privacy Policy.

13. Do Not Track Signals

Some web browsers and devices allow you to broadcast a "Do Not Track" (DNT) signal to the websites and online services you visit, indicating that you do not wish to be tracked. Currently, there is no universal standard for how companies should respond to DNT signals. At this time, our website does not respond to DNT signals. However, you may use the cookie management and opt-out tools described in Section 8 of this Privacy Policy to control tracking activities on our website.

14. California Shine the Light Law

California Civil Code Section 1798.83, also known as the "Shine the Light" law, permits California residents to request information regarding our disclosure of their personal information to third parties for those third parties' direct marketing purposes. We do not share personal information with third parties for their own direct marketing purposes without your consent. California residents who wish to make a request under this law may contact us at [email protected].

15. Filing a Complaint

If you have concerns about how we handle your personal information and are not satisfied with our response to your inquiry, you have the right to file a complaint with the relevant data protection or consumer protection authority.

15.1 Federal Trade Commission (FTC)

In the United States, the Federal Trade Commission (FTC) is responsible for enforcing consumer protection laws, including privacy-related violations. You may file a complaint with the FTC at:

• Website: ftc.gov/complaint
• Phone: 1-877-FTC-HELP (1-877-382-4357)

15.2 California Privacy Protection Agency (CPPA)

If you are a California resident, you may also file a complaint with the California Privacy Protection Agency, which enforces the CCPA/CPRA:

• Website: cppa.ca.gov

15.3 State Attorney General

You may also file a complaint with your state's Attorney General's office regarding potential violations of state consumer protection or privacy laws.

Before filing a complaint with a regulatory authority, we encourage you to contact us directly at [email protected] so that we have the opportunity to address your concerns.

16. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or for any other reason. When we make material changes to this Privacy Policy, we will:

• Post the updated Privacy Policy on our website with a new "Last Updated" date at the top of the page.
• Notify you by email (using the email address on file for your account) if the changes are material and significantly affect your rights.
• Where required by law, obtain your consent to the updated terms before they take effect.

Your continued use of our website and services after the effective date of any changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

17. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, your personal information, or our privacy practices, please do not hesitate to contact us:

We are committed to addressing your privacy concerns promptly and transparently. We will acknowledge your inquiry within 5 business days and provide a substantive response within 45 days, or sooner where required by applicable law.