Refund Policy

Effective Date: July 18, 2026 | Last Updated: July 18, 2026

1. Introduction

This Refund Policy applies to all orders placed through our website at wingsnob-delivery.click or via any affiliated ordering platform connected to Wing Snob. By placing an order with us, you agree to the terms outlined in this policy. We encourage you to read this document carefully before completing any transaction.

Wing Snob is a food delivery and service business operating in the United States. Our goal is to ensure that every customer receives fresh, accurate, and high-quality food with every order. In the event that an issue arises, we are dedicated to resolving it fairly and efficiently.

For any questions regarding this policy, please reach out to us directly at [email protected] or visit us at wingsnob-delivery.click.

2. Eligibility Conditions for Refunds

To be eligible for a refund, the following conditions must generally be met:

• The order was placed directly through wingsnob-delivery.click or an authorized Wing Snob ordering platform.
• The refund request is submitted within the applicable timeframe outlined in Section 3 of this policy.
• The issue reported falls into one of the qualifying categories listed below.
• Sufficient evidence is provided where required (e.g., photos, order confirmation, or a description of the problem).

2.1 Qualifying Reasons for a Refund

Refunds may be approved under the following circumstances:

3. Timeframes for Refund Requests

Refund requests must be submitted within the following timeframes to be considered eligible:

• Food quality or incorrect order issues: Within 24 hours of receiving your order.
• Missing items: Within 24 hours of the expected delivery time.
• Order not delivered: Within 48 hours of the scheduled delivery time.
• Billing errors or duplicate charges: Within 7 business days of the transaction date.
• Unauthorized charges: Within 30 days of the transaction date.

4. Non-Refundable Items and Services

The following are generally not eligible for refunds:

• Orders that have been fully and correctly delivered as described on the menu.
• Customization requests or special instructions that were honored as requested.
• Delivery fees, where the delivery was successfully completed.
• Promotional items, free additions, or complimentary products included with an order.
• Orders where the customer provided an incorrect delivery address and delivery was completed to that address.
• Orders canceled after preparation has begun (see Section 8 for Cancellation Policy).
• Partial consumption of a meal where no verifiable quality issue is present.
• Service fees or platform charges applied by third-party applications (where applicable).

5. How to Request a Refund (Step-by-Step)

To submit a refund request, please follow the steps below:

1. Step 1 – Contact Us: Reach out to our customer support team by emailing [email protected] or by visiting wingsnob-delivery.click and using the contact form.
2. Step 2 – Provide Your Order Information: Include your full name, the email address used to place the order, your order number or confirmation number, and the date the order was placed.
3. Step 3 – Describe the Issue: Clearly explain what went wrong. Provide as much detail as possible, including what items were affected and why you believe a refund is warranted.
4. Step 4 – Submit Supporting Evidence: Where applicable, attach photographs of the food received, screenshots of incorrect charges, or any other documentation that supports your claim.
5. Step 5 – Await Confirmation: Our team will acknowledge your request within 1–2 business days and may follow up with additional questions if needed.
6. Step 6 – Resolution: Once your request has been reviewed, we will notify you of our decision and, if approved, initiate the refund process.

6. Refund Processing Times by Payment Method

Once a refund has been approved, processing times vary depending on your payment method:

Please note that while Wing Snob processes refunds promptly upon approval, your financial institution or payment provider may have its own processing timelines that are beyond our control. If you do not see your refund after the timeframes listed above, please contact your bank or payment provider directly and then reach out to us if the issue persists.

7. Partial Refunds

In some situations, a partial refund may be issued rather than a full refund. Partial refunds may apply when:

• Only certain items in an order were incorrect or missing, and other items were received correctly.
• A portion of the food had a verifiable quality issue, but the rest of the order was satisfactory.
• A discount, coupon, or promotional credit was applied to the order, and the refund reflects only the amount actually paid.
• A delivery fee was correctly charged and the delivery was completed, but the food itself requires a partial refund.
• The customer accepts a partial resolution offered by Wing Snob as a goodwill gesture.

Partial refund amounts will be calculated based on the value of the affected items at the time of purchase. Customers will be informed of the partial refund amount before it is processed and given the opportunity to escalate if they disagree.

8. Cancellation Policy

We understand that plans can change. Below is our cancellation policy for orders placed through Wing Snob:

8.1 Cancellation Before Preparation Begins

If you cancel your order before our kitchen has begun preparing it, you are generally entitled to a full refund. To cancel an order, contact us immediately at [email protected] with your order number and cancellation request.

8.2 Cancellation After Preparation Has Begun

Once preparation of your order has started, cancellations may not be accepted, or only a partial refund may be offered. This is because food ingredients have already been used and labor has been invested in your order.

8.3 Cancellation After Dispatch or Delivery

Orders that have already been dispatched for delivery or delivered cannot be canceled. In such cases, please refer to Section 2 to determine if your situation qualifies for a refund.

8.4 Wing Snob-Initiated Cancellations

In rare circumstances, Wing Snob may need to cancel an order due to ingredient unavailability, kitchen issues, extreme weather conditions, or other operational disruptions. If we cancel your order, you will receive a full refund to your original payment method, and we will notify you as quickly as possible.

9. Exchange Policy

Due to the perishable nature of food products, Wing Snob does not offer traditional item exchanges. However, in cases where an incorrect item was delivered or a serious quality issue is identified, we may offer one of the following remedies at our discretion:

• Replacement Order: A replacement of the correct or affected item(s) delivered at no additional charge, subject to availability.
• Store Credit: Credit applied to your Wing Snob account or a future order, equivalent to the value of the affected item(s).
• Monetary Refund: A refund to your original payment method as outlined in Section 6.

The remedy offered will depend on the nature of the issue, timing, and availability of items. Wing Snob reserves the right to determine the most appropriate resolution on a case-by-case basis.

10. Dispute Resolution Process

We hope to resolve all refund-related concerns directly and amicably. However, if you are not satisfied with our initial response, you have the following options:

10.1 Internal Escalation

If your refund request was denied or the resolution offered was unsatisfactory, you may request an escalation review by emailing [email protected] with the subject line "Refund Escalation Request" and including your original case or order number. Escalation requests will be reviewed within 5 business days.

10.2 Chargeback and Credit Card Disputes

You have the right to dispute a charge with your bank or credit card issuer if you believe a charge was unauthorized or if we have failed to resolve a legitimate refund issue. Under the Fair Credit Billing Act (FCBA), consumers in the United States have the right to dispute billing errors on credit card statements within 60 days of the statement date. We ask that you contact us before initiating a chargeback, as many issues can be resolved faster through direct communication.

10.3 Consumer Protection Agencies

Customers in the United States may also file complaints with the following agencies if they believe their consumer rights have been violated:

• Federal Trade Commission (FTC): www.ftc.gov
• Consumer Financial Protection Bureau (CFPB): www.consumerfinance.gov
• Your state's Attorney General Office or local consumer protection agency.

10.4 Governing Law

This Refund Policy and any disputes arising from it shall be governed by and construed in accordance with the laws of the United States and the applicable laws of the state in which Wing Snob operates, without regard to its conflict of law provisions. For California residents, additional rights may be available under the California Consumer Privacy Act (CCPA/CPRA) and other state-specific consumer protection statutes.

11. Policy Updates

Wing Snob reserves the right to modify or update this Refund Policy at any time. Any changes will be posted on our website at wingsnob-delivery.click with an updated effective date. We encourage you to review this policy periodically. Your continued use of our services after any changes are posted constitutes your acceptance of the revised policy.

12. Contact Information for Refund Requests

If you have questions about this Refund Policy or would like to submit a refund request, please contact us using the information below: